Found it

Okay so after much looking on my insurance website I have found out where RSC is getting the $577.12 from.  I have a $2000 individual deducible and $4000 family deducible.  I paid $1422.88 out of the $2000 for my individual deducible however the full $4000 of our family deducible has been met and was met at the end of January.  If it wasn't we would have gotten a bill for $577.12 for ivf #3 and I didn't.  Both IVF #3 and #4 were paid in full.  Not sure how RSC can say I owe them money when they received payment in full.  Even HP says I have $0 remaining on my deducible because we met the $4000 family deducible.  I am still pissed I received this letter and am going to have to waste my time getting the matter staightened out with RSC.  Not to mention I am pissed at how they can view how much I paid on my individual deducible, yet they didn't look at the family deducible or the fact that my last two cycles have been paid in full (something that wouldn't have happened if our deducible hadn't been met).